Cancellation and refunds

Before a driver accepts

Cancel from the job in your account and nothing is charged. The card authorization is voided.

After a driver accepts, before loading

You can still cancel free of charge until the driver starts loading. We may ask why, so we can improve dispatch, but it does not affect the refund.

Once the load is in the truck

The job can no longer be cancelled in the app. The driver is carrying your goods and the service has been performed. If something goes wrong after loading, open a damage claim instead.

If we let you down

In these cases you can rebook at the same price or take a full refund, whichever you prefer.

• No driver is found and we cannot cover the job.
• The driver does not arrive, or arrives outside the window you booked.
• The driver refuses the load for a reason that is our fault.
• The load is lost or damaged in transit.

Refund timing

Refunds go back to the card that paid. The payment provider typically posts them within five business days; your bank may take longer to show it.

A refunded job is marked refunded in your account so you can see the outcome.

No cancellation fee

We do not charge a cancellation fee in this phase of the service, and we do not sell prepaid packages or memberships, so there is nothing to forfeit.

Your statutory rights

Manitoba's Consumer Protection Act gives you the right to cancel an internet agreement if the required information was not provided, or if the service is not delivered, and it gives you recourse through your credit-card issuer.

This policy adds to those rights. It does not replace or limit them.

How to cancel

Open the job in your account and choose cancel, or email [email protected] with the job number.